Services, teams, systems, learning, scale, communities, cultures, strategy, market fit, speculative futures. We've got you.
A design thinking approach can be applied to almost any kind of problem. At its core, it's about rapidly learning, creating and testing — refining the work iteratively so that it delivers precisely what you need.
Combine that with our relational framework and the array of psycho-technologies in our tool kit and you've got all the creative and process power you need to make big, exciting and positive change.
How we work with you.
Phase 1 — Definition and design
- We pin down your precise challenge — how it manifests and what it's costing you
- Define the measurable outcomes you need to achieve
- Carry out targeted research to get a clear audit of the current situation
- Create a set of clear, detailed actionable recommendations
- Share those back with you in a 'good, better, best' format
Phase 2 — Prototyping and testing
- We take forward your chosen recommendations
- Design these into one particular team or working environment
- Prototype solutions, learning and refining as we do so
- Raise up the teams and employees who are exemplars of the change we're seeking to achieve
- Carry out initial impact assessment so we know it will work at scale
Phase 3 — Embedding the change
- We design a suitable scale journey, providing motivation and a clear, achievable pathway for people to step into new ways of working
- Create assets and trainings — toolkits, playbooks, away-day trainings, peer and 'train the trainer' programmes, 1-2-1 leadership coaching
- Make adjustments as we scale across teams and workflows
- Design and use tools to measure the change and its impact
